MBI23 Terms and Conditions — Complete Platform Guide

01Introduction & Acceptance of Terms

Welcome to mbi23, an online entertainment platform operated under a licensed and responsible entity. These Terms and Conditions ("Terms") constitute a binding agreement between you ("Player" or "User") and the management mbi23. By registering an account, making a deposit, or using any part of our platform, you are deemed to have read, understood, and agreed to be bound by all provisions of these Terms.

These Terms take effect alongside Privacy Policy and Responsible Gaming Policy us, all of which are considered part of the overall agreement between you and mbi23. If you do not agree with any part of these Terms, please discontinue use of our platform immediately.

02Player Eligibility & Account Management

To register and use the service mbi23, you must fully meet the following eligibility requirements:

• Be at least 18 years old or have reached the age of majority as defined by the laws of your region of residence, whichever is higher.
• Not residing in any country or territory where access to online gambling platforms is prohibited by local law.
• Have full legal capacity to enter into binding agreements.
• Not designated as a "Self-Excluded Person" through a self-exclusion program mbi23 or any recognized self-exclusion scheme.

Each player is only permitted to register and maintain one active account only. Multiple account registrations are strictly prohibited and may result in all associated accounts being suspended, balances returned (after deduction of related costs), and any bonuses forfeited. Information provided during registration must be truthful, accurate, and current. mbi23 reserves the right to request identity verification documents (KYC) at any time.

The KYC verification process at mbi23 is straightforward and fast. You simply need to submit a valid photo of your identity card or passport along with proof of your current address. This process is typically completed within 24 working hours and must be done before your first withdrawal is processed.

03Deposits, Withdrawals & Financial Policy

mbi23 supports a wide range of popular payment methods in Malaysia including DuitNow, instant bank transfers via all major banks, Touch 'n Go eWallet, GrabPay, and several other e-wallet options. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is RM 30 for most payment methods.
• Deposits are typically credited to your account within 1–5 minutes after payment confirmation is received.
• No fees are charged by mbi23 for deposits; however, payment providers may impose their own charges.
• You may only deposit funds from a bank account or digital wallet registered in your own name.

Withdrawal:

• Minimum withdrawal is RM 50.
• Withdrawal requests are processed within 3–10 minutes after approval, depending on the chosen method.
• Your first withdrawal requires completed KYC verification.
• Mbi23 reserves the right to request additional verification for withdrawals exceeding certain amounts as a security measure.
• All withdrawals will be returned to the original payment method used for the deposit.

04Bonuses, Promotions & Rollover Requirements

mbi23 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses and promotions are subject to the following terms:

• Each bonus carries its own rollover requirement (wagering requirement) that must be fulfilled before a withdrawal can be made. The specific rollover requirement is stated in each promotional offer.
• The welcome bonus may only be claimed once by each eligible new player.
• Players are not permitted to claim the same bonus more than once using different identities, devices, IP addresses, or payment methods.
• Mbi23 reserves the right to modify, suspend, or cancel any promotion without prior notice.
• Bonuses cannot be transferred to another player or directly converted to cash without meeting the rollover requirements.
• An expiry date applies to each bonus — bonuses not used within the specified period will be automatically forfeited.

mbi23 enforces a zero-tolerance policy on bonus abuse. Any attempt to exploit the promotions system, including the use of low-risk wagering strategies designed to artificially meet rollover requirements (known as "bonus abuse" or "bonus hunting"), may result in bonus cancellation and account closure.

05Game Rules & Integrity

All games available on the platform mbi23 uses a Random Number Generator (RNG) independently verified by internationally recognised certification bodies. This ensures every spin, dice roll, and card dealt is truly random and cannot be manipulated by any party, including mbi23 yourself.

• Game results are final once a round is completed. No appeals may be made on the grounds of bad luck alone.
• In the event of a technical disruption during a gaming session, mbi23 will retain records and restore the session to the last verified state.
• The use of assistance software, automated bots, or any tool that provides an unfair advantage is strictly prohibited.
• For live dealer games, players must conduct themselves respectfully toward the dealer and other players. Rude behavior or threats may result in the player being removed from the table.
• Minimum and maximum betting limits vary by game type and table. Please check the betting information before playing.

mbi23 maintains complete records of all gaming activity for a minimum of 3 years. These records may be used as reference in the event of any dispute relating to game outcomes.

06Account Security & Data Protection

Player account security and personal data protection are the highest priority for mbi23. Our platform is protected with 256-bit SSL encryption and a two-factor authentication (2FA) system that can be enabled through your account settings.

• You are solely responsible for keeping your password and account login details confidential.
• mbi23 will never ask for your password via email, live chat, or any other communication channel.
• If you suspect your account has been accessed without authorization, contact our support team immediately to have a temporary account freeze applied.
• Your personal data is collected and processed in accordance with Privacy Policy us that comply with international data protection standards.
• Mbi23 will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.

07Prohibited Activities & Platform Abuse

The following activities are strictly prohibited on the platform mbi23 and may result in immediate account closure, forfeiture of balance, and legal action where necessary:

• Identity Fraud — registering or using another person's account without authorisation.
• Money Laundering — using the platform mbi23 to process or conceal funds derived from illegal activities.
• Game Manipulation — using bots, third-party software, or exploiting system bugs to gain an unfair advantage.
• Player collusion — colluding unfairly with other players in table games or poker to manipulate outcomes.
• Bonus Abuse — claiming the same bonus repeatedly using different identities or payment methods.
• Chargebacks are not permitted — fraudulently filing chargebacks after using funds to play.
• Hacking Attempts — any attempt to access systems, databases, or infrastructure mbi23 unlawfully.

08Account Closure & Suspension

mbi23 reserves the right to suspend or close a player's account at any time for reasons including but not limited to: violation of these Terms, suspected fraudulent activity, legal compliance requirements, or upon request by a relevant enforcement agency.

Players may also request voluntary account closure by contacting our support team. Prior to closure, any real money balance (excluding bonuses that have not met rollover requirements) will be processed for withdrawal after a review is completed.

• Accounts inactive for more than 12 consecutive months may be subject to an administrative fee of RM 10 per month.
• Players whose accounts are closed due to a Terms violation are not entitled to reclaim any bonuses or promotional credits.
• A self-exclusion program is available for players who need a break from gaming activity. Contact customer support for more information.

09Liability Limits & Disclaimer

Platform mbi23 provided "as is" and "as available". While we make every effort to ensure the platform operates without interruption, mbi23 makes no warranties regarding continuous availability, accuracy of information, or the suitability of the platform for any particular purpose.

• mbi23 is not liable for any financial losses incurred as a result of gaming activity. Players participate at their own risk.
• We are not responsible for technical failures caused by third parties such as game software providers or telecommunications networks.
• Information available on our platform is for entertainment and informational purposes only, and does not constitute financial or investment advice.
• In the event of a dispute, mbi23 will review server records as the definitive reference. The decision of mbi23 is final in all game-related disputes.

Maximum total liability mbi23 to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days prior to the claim being made.

10Terms Amendment & Change Notice

mbi23 reserves the right to amend, update, or improve these Terms at any time at our sole discretion, including in response to changes in legislation, regulatory compliance requirements, or improvements to our products and services.

Any material changes to these Terms will be announced via a notice on the platform's main page and/or by email to the address registered to your account at least 7 days before taking effect, except in urgent circumstances that require immediate action.

Continued use of the platform mbi23 after the effective date of the amended Terms will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account before the effective date.

11Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the service mbi23, our customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the mbi23 platform — click the support icon at the bottom corner of your screen.
• Email: [email protected]
• Telegram: Contact our support agent via the official mbi23 Telegram channel.

For account-related inquiries, please provide your account ID to help us assist you faster. Our team is committed to responding to all inquiries within under 2 minutes via live chat.

You may also visit the FAQ us for answers to the most frequently asked questions from players mbi23.