At mbi23, your privacy is more than an obligation — it is a responsibility we take seriously. This document transparently explains how we collect, use and protect the personal information of every player.
Six core data protection principles that ensure your personal information always remains safe with us
All data transmitted between your device and mbi23 servers is protected with 256-bit SSL encryption — the same level of security used by leading banks in Malaysia. No third party can intercept or read your information while in transit.
Mbi23 has never and will never sell, rent, or share players' personal data with any third party for marketing or commercial purposes without the explicit consent of the player concerned. Your data belongs to you.
You have the full right to access, correct, download and request deletion of your personal data at any time. Contact our support team and we will process your request within 14 working days.
The mbi23 Privacy Policy is developed in accordance with internationally recognised data protection standards. We conduct regular internal reviews to ensure our data management practices consistently meet the latest requirements.
Player personal data is stored on servers protected by strict access controls, firewalls and intrusion detection systems. Only authorised staff may access player data, and every access is fully logged.
In the event of any security incident involving player data, mbi23 is committed to notifying affected players within 72 hours and taking immediate action to contain and remediate the situation.
mbi23 ("we", "our platform") are fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy clearly explains how we collect, use, store, disclose and protect your personal information when you visit or use the platform mbi23.
This policy applies to all users of the platform mbi23, including website visitors, registered players, and anyone who interacts with our services via our website, mobile app or any of our official communication channels.
By using the platform mbi23, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of our platform. Continued use of the platform following any updates to this Privacy Policy will be deemed your acceptance of those changes.
Note: This Privacy Policy should be read together with Terms and Conditions mbi23 which forms part of the overall agreement between you and our platform.
mbi23 collects various categories of personal data depending on how you interact with our platform. The following is a summary table of the types of data collected:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, ID card number, photo | Registration form, KYC process |
| Contact | Email address, phone number, residential address | Registration form, profile updates |
| Finance | Bank account details, transaction history, payment methods | Deposit and withdrawal process |
| Technical | IP address, device type, web browser, access logs | Automatically collected during platform use |
| Games | Wagering history, gaming habits, wins and losses | Current activity on the platform |
| Communication | Customer support chat records, complaints, feedback | Interactions with the support team |
mbi23 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless it is specifically required for identity verification purposes and with your explicit consent.
All personal data collected by mbi23 is used for legitimate purposes and limited solely to the operational needs of the platform. The following are the primary purposes for which your data is used:
Data Minimisation Principle: mbi23 only collects data that is strictly necessary for the stated purposes. We do not collect data excessively or retain data longer than required.
mbi23 understands that your trust is the most valuable asset we hold. We do not sell or disclose your personal data to third parties for commercial purposes. However, there are a limited number of situations in which data sharing may occur:
All third parties that receive data from mbi23 are required to comply with data protection standards equal to or stricter than our own policy. We conduct due diligence reviews on all third-party partners before any data sharing is permitted.
mbi23 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.
Disabling essential cookies may prevent you from logging in or cause issues during your gaming session. We recommend keeping essential cookies enabled.
mbi23 continuously invests in the latest security infrastructure to ensure player personal data is always protected against unauthorised access, loss, misuse, or disclosure. Among the security measures we implement:
While we take all reasonable steps to protect your data, no security system is one hundred percent impenetrable. In the event of any security incident, we will take immediate action and notify potentially affected players in accordance with our data breach notification procedures.
As a player mbi23, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete data.
Request the deletion of your data, subject to legal requirements.
Object to the processing of your data for marketing purposes.
Receive your data in a machine-readable format.
Restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the customer support team mbi23 via live chat or email. We will process your request within 14 working days. In some cases, we may need to verify your identity before processing data-related requests.
mbi23 retains player personal data only for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be personally associated with you.
Platform mbi23 is strictly for individuals aged 18 years and above. We do not knowingly collect personal data from children or minors who have not reached the age of majority as defined by law.
If we discover that personal data has been collected from individuals under the age of 18 without appropriate age verification, we will take immediate action to delete such data and close the relevant account. Parents or guardians who believe their child may have registered on our platform are encouraged to contact our support team immediately.
mbi23 uses an integrated age verification system during the registration and KYC process to ensure only eligible players can access our platform.
mbi23 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any changes made will take effect immediately upon publication of the updated version on our website.
For material changes — that is, changes that significantly affect how we use or protect your data — we will notify you via a prominent notice on the platform's main page and/or by email to the address registered in your account, at least 7 days before the changes take effect.
We encourage you to review this Privacy Policy page periodically. The "Updated" date at the top of this page indicates when this policy was last revised.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mbi23 handles your personal data, please contact us through the following channels:
Our privacy team will respond to all enquiries within 3 working days. For official data rights requests, please provide full details of your request type and your account ID to help us expedite the process.
You may also visit the FAQ our FAQ for questions about privacy and data security at mbi23.
Your data privacy and security are our top priority. Register now and enjoy a safe, fair, and enjoyable gaming experience alongside hundreds of thousands of Malaysian players who have already trusted mbi23.